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ISO 9001 Quality Standard

Quality Management Standard ISO9001 is the most widely adopted Quality Management standard in the world. Over one million organisations have been certified to this global standard in over 170 different countries.

The standard provides a well accepted model for the management and improvement of business processes which affect the quality of products and services delivered to customers. It is applicable to all organisations, businesses and voluntary organisations regardless of size or market sector that provide products, services, capital or software to others.

ISO9001:2008 is based on sound managerial and business principles and helps drive improved business performance and improvements in service and products delivered to customers. Organisations that implement an ISO 9001 conformant quality management system can be independently assessed by an accredited assessment body. Once approved they can publicise the fact that they are "ISO9001 certified" or "ISO9001 registered" and can display the registration logo of their assessment body. Assessment bodies for ISO9001 in the UK are listed on the UKAS (United Kingdom Accreditation Services web site at www.ukas.org.uk)

Certification to ISO9001 (or a similar derivative standard), although voluntary, is a pre-requisite for supplying to a number of major customers and government departments within the UK. Even for purchasers that do not stipulate such requirements, an ISO9001 certificate will often lead to a higher ranking on their supplier approval criteria.

Business Partners have been assisting companies to implement management system standards, ISO9001 and similar standards for over 12 years and are expert in applying the principles of ISO9001 to any type and size of organisation. The support we provide can include: preparation of quality manuals, process plans and procedures, assistance with implementation, quality audit training and overseeing your first formal management review. If you would like to do more of the work yourself, that's fine, we will take more of a facilitator's role, show you what to do, how to do it and keep you on track up to assessment.

If you already have a quality management system but feel that it is not reaping real business benefits, we can review your current situation and recommend where improvements can be made. See also our web page on management system audit and improvement services.

Contact us today for a no-obligation meeting to discuss your needs or just to enquire more about our services.

ISO9001 Quality Management System, Implementation, SME

Business Partners Consultancy Ltd assist companies to implement Quality Management Systems to ISO9001 and similar standards. The assistance offered varies from training, hands-on preparation of a quality manual, process and procedure writing, design of systems, forms and reporting methods, chairing meetings etc throughout the term of the project. A typical implementation project for a small to medium enterprise up to 25 employees may cover all of these activities.

It is our experience, that smaller companies with dynamic management teams lack the time resources to learn how to do it themselves and to then find the time to develop and write their own quality manuals and QMS process plans. Business Partners will usually take the lead on this and hand-hold the client through the process up to a successful certification. The processes and procedures developed will be built around the client’s own working practices and management style. We will of course recommend improvements and develop simple working practices with you to address any shortcomings against the ISO 9001 (or other chosen standard). Documentation developed may be used in written paper format or processed electronically depending on the client’s preference.

The typical stages in developing a lean and ISO9001 conformant quality management system (QMS)

  • Develop a policy statement with the client management
  • Prepare a top-level Quality Manual showing the business processes and how they inter-relate to each other
  • Develop (with client’s team) process plans with defined quality checks and assurances to meet ISO9001
  • Agree the procedures required to manage the QMS in line with ISO9001 requirements
  • Assist the client to develop process and system objectives
  • Instruct client in use of simple analysis tools for measuring performance and to drive continuous improvements.
  • Facilitate the introduction of any changes required to meet requirements of the standard
  • Provide Internal Quality Audit training for the client’s chosen audit team
  • Chair the first management review meeting and provide a model for future reviews
  • Provide guidance up to successful assessment by an independent assessment body.

Business Partners are flexible in their approach to developing systems and if clients would like to do more of the work themselves, we are happy to accommodate this and take a lesser role. It is our philosophy to work with clients to develop the best approach to a successful project outcome. We do not try to shoe-horn pre-prepared processes and procedures in to your business. We will tailor our approach to meet your needs.

ISO9001:2008 is the current version of the quality management system standard and supersedes previous versions including ISO9001:2000, ISO9002. ISO9004 provides additional information on how to obtain lasting business benefit from the ISO9000 approach. (Certification of quality management systems is conducted against ISO9001:2008)